Returns Policy

Mi Moso Returns

Mi Moso is committed to providing quality products to our customers. If, for any reason, you are not completely satisfied with a product supplied by Mi Moso, please return it to us in its original condition within 7 days of receipt. We will replace it or credit you the purchase price to use on another item.

Online returns will receive a store credit via email. Please check your Junk/Spam folder. If your order was paid for via LayBuy or AfterPay, your instalment payments will continue until the original item has been paid for in full.

Please note: Our usual returns policy does not apply to sale items. Sale items cannot be returned unless they are faulty.

How to Return an Item

  1. Complete the form on the Returns Form tab.
  2. Email a copy of the completed form to admin@mimoso.co.nz.
  3. Enclose the completed form with your packaged items.
  4. Send your return to the address below.

Returns address

MI MOSO RETURNS
5 Cambrian Street
Wanaka 9305

Failing to complete these steps may result in delays in processing your return.

Our Returns Policy

You can return any product to us within 7 days of receipt, excluding sale items unless faulty.

Return Conditions

  • Items must be in their original packaging, with all labels and swing tags still attached, including the bag with the SKU code sticker.
  • The completed returns form must be emailed to admin@mimoso.co.nz and included with your package.
  • We recommend returning your items via a guaranteed delivery service and/or obtaining proof of postage. We cannot be held liable for goods lost in transit to us. Items remain your responsibility until they reach us.
  • Return postage charges are not refundable.

Exchanges and Reorders

  • If you are exchanging an item for the same style in a different size or colour, a $10 administration fee applies. This includes postage of your exchanged item.
  • If you return an item and reorder a different style, a $10 administration fee applies. This includes postage of your exchanged item.
  • To help ensure the best possible fulfilment, we recommend emailing admin@mimoso.co.nz to reserve the styles you require.

Processing Times

If the information above is not followed, there may be delays in processing your return. If everything is completed correctly, returns will be processed within 5–7 working days.

Need help with a return?

Email us at admin@mimoso.co.nz and we'll be happy to help.